1. How long does my subscription last?
Your subscription never runs out unless you cancel.
2. Can I change my subscription?
Of course. You can simply log in to your account page and change, add, or remove what type of kit you want to receive, what add-ons you would like, and more. Please note, changes may take seven days to process. For more information on account management, visit our Account Tutorial page here.
3. How do I cancel a subscription?
Each subscription requires a minimum of three deliveries. After the third delivery, a subscription may be cancelled at any time by sending an email to firstname.lastname@example.org. For more information on account management, visit our Account Tutorial page here.
4. Can I skip a week?
Yes, no problem. If you are going out of town or just too busy, just sign into your account profile and hit skip on the appropriate week. We will roll over that week to the end of your subscription. For more information on account management, visit our Account Tutorial page here.
5. How do I buy multiple kits with different mailing addresses?
To order one-time-purchases or subscriptions for multiple mailing addresses, you must complete each order separately. That means checking out through the cart for each address.
6. What if my box never arrives?
Please email us at email@example.com and we will remedy your situation asap!
7. What if my kit is missing ingredients?
Please email us at firstname.lastname@example.org so we can get it solved right away.
8. I’m allergic to nuts, can I order a Vero kit?
While only some recipes contain nuts, we regularly handle nuts at our facility, so order at your own discretion.
9. How do I change my delivery address?
Because we're only delivering to a limited area, you won't be able to change your delivery address. We're working on expanding to nationwide delivery. For more information on account management, visit our Account Tutorial page here.
10. Can I send Vero as a gift?
You can, and we encourage it. We offer one time boxes, or you can be the best friend ever and order a gift subscription.
11. Do I need a pizza steel to cook my pizza?
You can use a cooking sheet or pizza to make a great pizza, but we highly recommend using a pizza steel for making a truly exceptional pizza!
12. Can I change my delivery day?
Yes! Just log into your account to change your delivery day. However, account changes may take 7 days to process. For more information on account management, visit our Account Tutorial page here.
13. Where do you deliver?
You'll be asked to enter your zip code before you can add an item to the cart to see if you're in our delivery area. We're working on expanding our delivery nationwide. We'll let you know as soon as we roll it out.
14. When will my food arrive?
Your food will arrive by 4pm on the day you have chosen for delivery.
15. How fresh are the ingredients?
All our ingredients come straight from the farm, and our boxes are fill just prior to delivery. Our specially designed, refrigerated boxes keep your food cold for the whole journey. Upon delivery, refrigerate immediately for maximum freshness.